Q: Who are Cab 365
A: We are a specialist private airport transfer service. We provide travellers with a vehicle and a driver to transport them to or from UK Airports, Seaports, London Hotels or any UK Postal Code. This is NOT a shared service the vehicle is for your sole use.
Q: What type of service do you provide?
A: Tell us where and when you want to go, and we will get you there. We have many different types of vehicle and they are all provided with polite and helpful licensed drivers.
Our aim is to provide taxi users with a better service than what is currently available
Q: How do I book?
A: Simply use our online booker for a quotation and if you are happy with the price then place a booking. Just follow the instructions and enter your pick-up and contact details.
We are also available on the Phone 01908 53 53 53 or +44 1908 53 53 53 for international callers.
Q: How long have you been providing a private transfer service?
A: Our management team between them has over 35 years of experience in passenger logistics. Our aim to provide a service that is second to none. Our drivers are licenced and approved by Milton Keynes Council
Q: What area do you cover?
A: We are based in Milton Keynes and provide airport and station services for Milton Keynes and the surrounding areas including Towcester, Silverstone and Olney. Feel free to contact us for advice.
Q: Can I book Taxis for short journeys around Milton Keynes?
A: Yes you can but this has to be pre-booked. Please allow us at least 12 hours. If you require a car urgently please contact us on +44 1908 53 53 53 or 01908 53 53 53 and we will do our best to help you.
Q: Which airports do you service?
A: The majority of UK Airports, with a meet and greet service including Luton, Heathrow, Gatwick, Stansted & Birmingham airports.
Q: What type of vehicles do you have?
A: We have access to a vast range of vehicles from saloon cars to minibuses, to view vehicles click on the fleet from the menu.
Q: How can I pay for this service?
A: We accept cash & all major credit cards as payment (credit card payments are subject to a processing fee).
Q: Can I pay in cash?
A: Yes you can, simply pay the driver on the date of your journey (payments are accepted in GBP). Top
Q: What if my flight is delayed? Will I be charged extra?
A: We monitor flight arrivals but contact us if your flight is delayed.
Q: Where do I meet my driver when I land at the airport?
A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally, it is "The Information Desk" at Heathrow Airport or in "The Arrivals Hall" at all other airports or ports.
Q: What if I cannot locate my driver?
A: Call our 24hr support line on +44 1908 53 53 53 quoting your reference number or your name and our staff will be able to assist.
Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations Licence number 161 Milton Keynes Council.
Q: Do you operate a fixed price policy?
A: Majority of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy.
The only time the price may differ is when you change your route from that has been agreed before quotation.
Q: Are your prices per car or per person?
A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.
Q: How early do I need to book my car?
A: We prefer that you book online at the earliest opportunity but we can sometimes provide cars at short notice, however, we prefer at least 12 hours notice for airport journeys.
If you are making a last-minute booking it is best to phone +441908 53 53 53 lines open 24 hours a day.
Q: Do I have to book online. I would like to speak to someone?
A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 1908 53 53 53 or 01908 53 53 53 from within the UK. Lines are open 24 hours a day.
Q: Can I make a booking if the party consists of more than 7 passengers?
A: We can cater for any number of passengers but we may send you multiple vehicles such as a car or a minibus for additional passengers at cost.
Q: Will you meet us at any time of day?
A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy an extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s day but this is subject to change and we will notify you in your booking for any surcharges.
Q: What if the flight is delayed or early?
A: We work on the basis of scheduled arrival times, we do monitor all flights, and there are no additional charges if your flight is delayed we simply adjust the arrival time of your driver so you can rest assured your driver will be waiting when you arrive.
However, if your flight is cancelled please contact us via email or phone to arrange another pick-up.
Q: Are there any additional costs?
A: Waiting time after a free period of 1Hour at airports is £35 per hour
Q: Do I need to pay in advance?
A: No you do not need to pay in advance. You can elect to pay on arrival.
However, for new customers and airport pick-ups we may ask for full or part payment upfront via PayPal. This is to reduce the risk of no shows for us. We offer refunds for peace of mind.
Q: Can I cancel my booking?
A: Yes, you can cancel a booking. Please contact Our 24/7 Helpdesk on +44 01908 53 53 53 if calling from the United Kingdom dial 01908 53 53 53. Please give us sufficient notice. Once a car has been despatched a cancellation charge is payable.
Q: What happens if my flight is cancelled?
A: Contact us as soon as possible on +44 1908 53 53 53 or 01908 53 53 53.
Q: What if I miss my flight?
A: Contact us as soon as possible on +44 01908 53 53 53 We will have monitored the flight, as a result, we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however, you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours.
Q: What happens if my flight is diverted to another airport?
A: Contact us as soon as possible on +44 1908 53 53 53 We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional charges may be charged.
We will try to make the booking online as quick and easy as possible, regardless if you are in the UK or abroad by offering a cash or credit card booking system.
Q: Do you provide child seats?
A: No , but we can hold your car seat until your return journey for an additional charge
Q: Can I book my favourite driver?
A: Yes of course. Please leave a note when booking online and we will try our best to send the requested driver however, this is not always possible.
Q: How can I make a complaint?
A: We take complaints very seriously and will do our best to rectify the problem. Please email the manager directly at email@example.com and we will respond immediately.
Q: Can I make any suggestions?
A: Absolutely. We would love to hear from you and would love your suggestions on how we could do things better. Please email suggestions to firstname.lastname@example.org.
Q: I have lost something in one of your cars, how do I get it back?
A: If you think you’ve lost an item in one of our vehicles please email us at email@example.com. We will then call the driver and get back to you immediately. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.
Q: How do I get a receipt?
A: Please ask the driver for a handwritten receipt, if you forget or require an electronic receipt please email us at firstname.lastname@example.org and we will more than happy to send via email.
Q: What ages can unaccompanied child travel in our cars?
A: We do not allow any unaccompanied minors of less than 11 years of age to travel alone in a passenger vehicle. When making a booking for any unaccompanied minor the customer must inform us that an unaccompanied Minor will be travelling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.
1. Babies are counted as passengers.
2. Take into account any additional or large suitcases or luggage.
3. Strollers are counted as one normal luggage.
4. Foldable wheelchairs are generally counted as one normal luggage.
5. If you a more than 7 passengers , you may book two vehicles, or contact us for advice.
6. Vehicles are insured and regularly inspected.
7. Luggage must fit into the boot of the car.
T&Cs - Legal Disclaimer
Please read the terms of this disclaimer carefully – it contains important information about the service Cab365 provide, your rights and limits our obligations to you when certain things go wrong.
When you book with us you will specify a collection time and may specify the time by which you need to arrive at your destination. Whilst we will do what we can to collect you/your passengers at the agreed time and to arrive at the specified destination on time, the very nature of road transport means we cannot guarantee that will happen.
You are responsible for ensuring that the collection time you have agreed allows you sufficient time to reach your destination, taking account of the unexpected events that could occur and delay your journey or our vehicle on its way to collect you.
Please be aware that there are numerous factors that we cannot prevent against and which may impact or delay your journey with us. For these reasons our service is provided on the basis that we are not responsible for any inconvenience, losses you suffer, costs you incur or other consequences arising from our failure to provide, or delays in providing, our agreed service because of factors which could reasonably be considered to be outside our reasonable control. Factors outside of our reasonable control include (but are not limited to) adverse weather conditions, flight delays; accidents involving our vehicles; delays caused by traffic congestion, road works, road closures, accidents or diversions; or mechanical breakdowns which are unexpected and could not have been prevented.
Please note we require 24 hours notice of cancellation for full refunds